Parent Handbook

Here are few examples of what could be included in the parent handbook. This is basically a summary of the policies and procedures implemented by the childcare service. This handbook should include policies and procedures that parents need to be aware of and provide general information about the service, its ethos and mission statement. The Parent handbook should be given to all new parents accessing the service and any new or updated policies should be issued as an addendum to the handbook. All parents or guardians should sign to say that they have received, read and understood the content of the Parent handbook. This is not definitive, you should create a handbook that reflects you and your service.

  • Name, address, telephone number/fax number, email of the service
  • List of all staff working in the centre and a list of management committee members with their roles and contact details.
  • Staff qualifications and number of years experience
  • Range of services provided
  • Opening and closing hours
  • Fees Policy
  • List of items that should be provided by parents (nappies, change of clothes etc.)
  • Food provided by the service/ provided by parents
  • Healthy eating policy
  • Complaints/comments procedure
  • HSE notifications
  • Behaviour management policy and procedure
  • School age childcare policy
  • Exclusion of sick children policy
  • Accident/incidents policy
  • Arrivals/collection procedures
  • Outings Policy
  • Child Protection Policy
  • Partnership with parents policy
  • Community and Voluntary Agencies involvement
  • Confidentiality
  • Equality and anti discrimination policy
  • Curriculum policy
  • Daily routine
  • Records kept by the service
  • Observations policy
  • Students and volunteer Policy
  • Settling in period


Willoughby, M. “ A Practical Guide to Developing Childcare Policies”. Barnardos, 2008.

Willoughby, M. “ A Practical Guide to Developing Childcare Policies”. Barnardos, 2010.

Area Development Management Ltd. “A Guide to Developing policies & Procedures in a childcare setting” 2003.